Shipping & Payment

Shipping Rules and Regulations
• All items are handmade and shipped directly from our manufacturer in Bangkok, Thailand.
• Customers are responsible for any additional fees imposed by customs, including any tariffs and duties.
• Returned packages shipped with an incorrect address provided by customer will be subjected to additional shipping charges.
• If you have specific request or inquiry regarding shipping, please contact us at sales@bkwholesalejewelry.com

Returns and Exchanges
• We offer full refund less shipping & handling.
• Items that have been displayed, offered for sale, or marked in any way are not returnable.
• All claims must be within 7 days of receipt and please ship the items back to us within 14 days of delivery.
• Refund will be issued within 14 days after we have received the returned package.

Track & Trace
All shipping methods come with full tracking capability all the way to the destination.
You will receive tracking number once your order is shipped.

Payment
• Paypal (You can use your credit card to pay with Paypal)
• Bank transfer
• Western Union

*Note for using Paypal*
Please note that the system requires shipping address (country section) submitted on the web store to be the same country that your Paypal account is registered. In case your order is required to ship to a different country, please contact us directly via email, or fill your request in the 'Order Note' section at checkout (shopping cart page).

For more information about Paypal, please visit
https://www.paypal.com/webapps/mpp/paypal-safety-and-security

For other inquiries, please feel free to contact us at sales@bkwholesalejewelry.com
We will be more than happy to be of further assistance!